Sip trunk Cisco Call Manger con 3CX

[anonymous]

Hola Todos,

Tengo funcionando una trunk sip entre call manager y 3CX, las lllamadas funcionana ok en ambos sentidos, lo que ahora intento hacer es que desde un teléfono de Call Manager poder dejar un mensaje de voz en una extención de 3CX, lo que ahora pasa es:

Teléfono Call Manager marco a teléfono 3cx
Teléfono 3cx tiene redireccionado al buzon de voz
SI marco desde otro teléfono de 3cx me permite dejar el mensaje
Si marco desde teléfono de Call Manager me sale ocupado.

En el log de 3CX veo la diferencia entre llamar desde 3cx o call manager:

Desde 3CX a 3CX
**********************************************************************************************
14:15:00.014 [CM503007]: Call(137): Device joined: sip:[email protected]:40600;rinstance=ed498ca918d0bf41
14:15:00.010 [CM503007]: Call(137): Device joined: sip:[email protected]:1025;user=phone;transport=udp
14:15:00.005 [CM505001]: Ext.3666: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
14:15:00.005 [CM503002]: Call(137): Alerting sip:[email protected]:40600;rinstance=ed498ca918d0bf41
14:14:59.850 [CM503025]: Call(137): Calling Ext:Ext.3666@[Dev:sip:[email protected]:40600;rinstance=ed498ca918d0bf41]
14:14:59.813 [CM503005]: Call(137): Forwarding: Ext:Ext.3666@[Dev:sip:[email protected]:40600;rinstance=ed498ca918d0bf41]
14:14:59.812 [CM503016]: Call(137): Attempt to reach failed. Reason: Not Registered
14:14:59.812 [CM503017]: Call(137): Target is not registered: Ext:Ext.3001
14:14:59.806 [CM503010]: Making route(s) to
14:14:59.804 [CM505001]: Ext.3000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7912/8.0.1-060412A] PBX contact: [sip:[email protected]:5060]
14:14:59.796 [CM503001]: Call(137): Incoming call from Ext.3000 to

**********************************************************************************************
Desde Call Manager a 3CX
**********************************************************************************************
14:16:00.092 [CM503007]: Call(138): Device joined: sip:[email protected]:40600;rinstance=ed498ca918d0bf41
14:16:00.086 [CM505001]: Ext.3666: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
14:16:00.086 [CM503002]: Call(138): Alerting sip:[email protected]:40600;rinstance=ed498ca918d0bf41
14:15:59.924 [CM503025]: Call(138): Calling Ext:Ext.3666@[Dev:sip:[email protected]:40600;rinstance=ed498ca918d0bf41]
14:15:59.890 [CM503004]: Call(138): Route 1: Ext:Ext.3666@[Dev:sip:[email protected]:40600;rinstance=ed498ca918d0bf41]
14:15:59.889 [CM503010]: Making route(s) to
14:15:59.889 [CM505003]: Provider:[Call Manager SIP Trunk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CUCM6.1] PBX contact: [sip:[email protected]:5060]
14:15:59.877 [CM503001]: Call(138): Incoming call from 2678@(Ln.10005@Call Manager SIP Trunk) to
14:15:59.756 [CM503012]: Inbound any hours rule (3001) for 10005 forwards to VM:3001

**********************************************************************************************

Como se puede ver en el log cuando llamo desde Call Manager por medio de la trunk sip el tipo de user=vmail, no se si hay un forma de hacer que cuando ingresa la llamada por la trunk sip también me ponga user=phone o alguna otra solución.


Gracias.

Mario

 

[anonymous]

Hola everyone,

I have made a trunk with Cisco Call Manager, and everything works fine, except for one thing,
When I call from a Cisco Cal Manager (CCM) extension, to a 3CX extension and the 3CX extension doesn't answer it should redirect the call to a voicemail, but it doesn't I have just the busy tone.
I forgot, The voicemail works fine between 3CX extensions.

Here the LOG:

From 3CX to 3CX
**********************************************************************************************
14:15:00.014 [CM503007]: Call(137): Device joined: sip:[email protected]:40600;rinstance=ed498ca918d0bf41
14:15:00.010 [CM503007]: Call(137): Device joined: sip:[email protected]:1025;user=phone;transport=udp
14:15:00.005 [CM505001]: Ext.3666: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
14:15:00.005 [CM503002]: Call(137): Alerting sip:[email protected]:40600;rinstance=ed498ca918d0bf41
14:14:59.850 [CM503025]: Call(137): Calling Ext:Ext.3666@[Dev:sip:[email protected]:40600;rinstance=ed498ca918d0bf41]
14:14:59.813 [CM503005]: Call(137): Forwarding: Ext:Ext.3666@[Dev:sip:[email protected]:40600;rinstance=ed498ca918d0bf41]
14:14:59.812 [CM503016]: Call(137): Attempt to reach failed. Reason: Not Registered
14:14:59.812 [CM503017]: Call(137): Target is not registered: Ext:Ext.3001
14:14:59.806 [CM503010]: Making route(s) to
14:14:59.804 [CM505001]: Ext.3000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7912/8.0.1-060412A] PBX contact: [sip:[email protected]:5060]
14:14:59.796 [CM503001]: Call(137): Incoming call from Ext.3000 to

**********************************************************************************************
From Call Manager to 3CX
**********************************************************************************************
14:16:00.092 [CM503007]: Call(138): Device joined: sip:[email protected]:40600;rinstance=ed498ca918d0bf41
14:16:00.086 [CM505001]: Ext.3666: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
14:16:00.086 [CM503002]: Call(138): Alerting sip:[email protected]:40600;rinstance=ed498ca918d0bf41
14:15:59.924 [CM503025]: Call(138): Calling Ext:Ext.3666@[Dev:sip:[email protected]:40600;rinstance=ed498ca918d0bf41]
14:15:59.890 [CM503004]: Call(138): Route 1: Ext:Ext.3666@[Dev:sip:[email protected]:40600;rinstance=ed498ca918d0bf41]
14:15:59.889 [CM503010]: Making route(s) to
14:15:59.889 [CM505003]: Provider:[Call Manager SIP Trunk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CUCM6.1] PBX contact: [sip:[email protected]:5060]
14:15:59.877 [CM503001]: Call(138): Incoming call from 2678@(Ln.10005@Call Manager SIP Trunk) to
14:15:59.756 [CM503012]: Inbound any hours rule (3001) for 10005 forwards to VM:3001

**********************************************************************************************

As shown, the trunk sip type is user=vmail, I wander if there is a way to make it send the incomming call as user=phone ..

Please if anyone have a solution for that..

Thank you,
Andrés M.

 

[anonymous]

HOla, el tema es que deberias modificar el parametro en el CM, segun veo, como bien dices, el problema radica en el USER que recibe