Old Version Upgrade

[Ben-Palza]

Hello i have a client that has a 3CX PBX installed the version is to old (12.0.3) at the time of installation it was licensed but has not been renewed. So my questions are:
- since there was no update what is the SC number that I can do?
- What would be the steps for updating to the latest version without losing the current configuration?
- it is necessary to renew the annual license to access the benefit of 3 year free unlimited users and 3 years Free Remote Working Solution in Wake of Covid-19
Thanks

 

[Alejandro_3CX]

Hello @Ben-Palza

In order to upgrade the the system you must create a backup of your settings, uninstall and install following this procedure:

• To restore installs below version 14 follow this conversion path:
• v12 SP 6.1: upgrade to v12.5, then to v14 SP3. Download V12.5 here.
• v12.5 SP2: upgrade to v14 SP3. Download V14 here.
• v14 SP3: upgrade to v15.5 directly.
• v15.5: upgrade to v16 directly.
• Backups from previous versions can only be restored during the PBX installation.

The license key must be converted to v16 and have valid maintenance, please submit your request here: https://www.3cx.com/contact-form/?lang=es