Toggle sidebar Toggle sidebar

Llamada saliente Respondida por el buzon

Status
Cerrado para nuevas respuestas.
J

JUAN PABLO GOMEZ

Registrado
13 Feb 2019
Mensajes
6
Hola

Tengo instalado y configurado 3cx para Linux con una troncal sip genérica conectada por fibra óptica, La central 3cx registra sin problemas la troncal ante el proveedor, y mi teléfono (3cx softphone) Se registra sin problemas ante la central.

El problema es cuando intento realizar una llamada, se realiza la marcación pero en lugar de recibir respuesta del numero donde llamo, me contesta el buzón de mi central.

Este es el log de mi llamada:

02/13/2019 2:47:24 PM Soporte (1104) 45618805 00:00:03
02/13/2019 2:47:24 PM 5600380 Soporte (1104) Not Answered
02/13/2019 2:47:24 PM 5600380 VMail (1104) 00:00:03

Y este es el log capturado para la llamada:

02/13/2019 2:50:13 PM - Updating device Dev(1230465559):[sip:[email protected]:50733;rinstance=0-24eb06fcb533436ebb6907045297dcde;ob / 1104] by message: DevUpd Recv Req REGISTER from 192.168.1.104:50733 tid=Pj49cf6edad06d42488d4a6ec37876960e Call-ID=78444935d713455ab4af3cd4231bc8d1:
REGISTER sip:192.168.1.247 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.104:50733;rport=50733;branch=z9hG4bKPj49cf6edad06d42488d4a6ec37876960e
Max-Forwards: 70
Contact: "Soporte" <sip:[email protected]:50733;rinstance=0-24eb06fcb533436ebb6907045297dcde;ob>
To: "Soporte" <sip:[email protected]>
From: "Soporte"<sip:[email protected]>;tag=32e187d819194c43926f4f7de559a69a
Call-ID: 78444935d713455ab4af3cd4231bc8d1
CSeq: 18240 REGISTER
Expires: 120
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Proxy-Authorization: Digest username="tbcDQ3Uyfq",realm="3CXPhoneSystem",nonce="414d53595c6474f516:8f49685808f23d735d15d0254a3cdfcb",uri="sip:192.168.1.247",response="6332f598611db7e720e4a405ce46ab7e",algorithm=MD5
User-Agent: 3CXPhone for Windows 15.5.12227.5
X-MakeCall: call;answer;drop;activate;divert
Content-Length: 0

02/13/2019 2:50:10 PM - Currently active calls [none]
02/13/2019 2:50:10 PM - Default best-route IP is determined as 192.168.1.247
02/13/2019 2:49:59 PM - Default best-route IP is determined as 192.168.1.247
02/13/2019 2:49:49 PM - Leg L:6.2[VMail:9999] is terminated: Cause: BYE from local
02/13/2019 2:49:49 PM - L:6.2[VMail:9999] got Terminated Send Req BYE from 0.0.0.0:0 tid=0ac0275fbfd32816 Call-ID=_DVRak-btczGYotUKrvoAg..:
BYE sip:[email protected]:5483;rinstance=4271206bec3d1149 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---0ac0275fbfd32816;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=bb4d9c78
From: "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
Call-ID: _DVRak-btczGYotUKrvoAg..
CSeq: 2 BYE
User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)
Content-Length: 0

02/13/2019 2:49:49 PM - Terminated from <sip:[email protected]:5060>;tag=bb4d9c78 to "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62; reason: LocalBye
02/13/2019 2:49:49 PM - L:6.2[VMail:9999] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=42ff0a0420efd764 Call-ID=_DVRak-btczGYotUKrvoAg..:
BYE sip:[email protected]:5483;rinstance=4271206bec3d1149 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---42ff0a0420efd764;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=bb4d9c78
From: "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
Call-ID: _DVRak-btczGYotUKrvoAg..
CSeq: 2 BYE
Content-Length: 0

02/13/2019 2:49:49 PM - SendMsg from "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62 to <sip:[email protected]:5060>;tag=bb4d9c78
02/13/2019 2:49:49 PM - [CM503008]: Call(C:6): Call is terminated
02/13/2019 2:49:49 PM - Blocking refers for the Call(C:6)
02/13/2019 2:49:49 PM - Call(C:6) is terminated
02/13/2019 2:49:49 PM - Leg L:6.1[Line:10000<<5600380] is terminated: Cause: BYE from 172.22.196.206:5060
02/13/2019 2:49:49 PM - L:6.1[Line:10000<<5600380] got Terminated Recv Req BYE from 172.22.196.206:5060 tid=8d78b904f4fc5509 Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 172.22.196.206:5060;branch=z9hG4bK-524287-1---8d78b904f4fc5509;rport=5060
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 2 BYE
User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)
Content-Length: 0

02/13/2019 2:49:49 PM - Terminated from "5600380"<sip:[email protected]:5060>;tag=2721d65b to <sip:[email protected]:5060>;tag=0e5dd464; reason: RemoteBye
02/13/2019 2:49:49 PM - L:6.1[Line:10000<<5600380] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=8d78b904f4fc5509 Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.22.196.206:5060;branch=z9hG4bK-524287-1---8d78b904f4fc5509;rport=5060
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 2 BYE
Content-Length: 0

02/13/2019 2:49:49 PM - SendMsg from <sip:[email protected]:5060>;tag=0e5dd464 to "5600380"<sip:[email protected]:5060>;tag=2721d65b
02/13/2019 2:49:49 PM - Leg L:5.2[Line:10000>>45618805] is terminated: Cause: BYE from local
02/13/2019 2:49:49 PM - L:5.2[Line:10000>>45618805] got Terminated Send Req BYE from 0.0.0.0:0 tid=8d78b904f4fc5509 Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---8d78b904f4fc5509;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 2 BYE
User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)
Content-Length: 0

02/13/2019 2:49:49 PM - Terminated from <sip:[email protected]:5060>;tag=0e5dd464 to "5600380"<sip:[email protected]:5060>;tag=2721d65b; reason: LocalBye
02/13/2019 2:49:49 PM - L:5.2[Line:10000>>45618805] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=d7b2d469eab58836 Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---d7b2d469eab58836;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 2 BYE
Content-Length: 0

02/13/2019 2:49:49 PM - SendMsg from "5600380"<sip:[email protected]:5060>;tag=2721d65b to <sip:[email protected]:5060>;tag=0e5dd464
02/13/2019 2:49:49 PM - [CM503008]: Call(C:5): Call is terminated
02/13/2019 2:49:49 PM - Blocking refers for the Call(C:5)
02/13/2019 2:49:49 PM - Call(C:5) is terminated
02/13/2019 2:49:49 PM - Leg L:5.1[Extn:1104] is terminated: Cause: BYE from 192.168.1.104:50733
02/13/2019 2:49:49 PM - L:5.1[Extn:1104] got Terminated Recv Req BYE from 192.168.1.104:50733 tid=Pj815fcb1efe534796b84bb3e2ae7c19fe Call-ID=1381be12b0034e91a76cec636472d620:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.104:50733;rport=50733;branch=z9hG4bKPj815fcb1efe534796b84bb3e2ae7c19fe
Max-Forwards: 70
To: <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c
From: "Soporte" <sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7
Call-ID: 1381be12b0034e91a76cec636472d620
CSeq: 11686 BYE
User-Agent: 3CXPhone for Windows 15.5.12227.5
Content-Length: 0

02/13/2019 2:49:49 PM - Terminated from "Soporte"<sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7 to <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c; reason: RemoteBye
02/13/2019 2:49:49 PM - L:5.1[Extn:1104] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=Pj815fcb1efe534796b84bb3e2ae7c19fe Call-ID=1381be12b0034e91a76cec636472d620:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.104:50733;rport=50733;branch=z9hG4bKPj815fcb1efe534796b84bb3e2ae7c19fe
Contact: <sip:[email protected]:5060>
To: <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c
From: "Soporte" <sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7
Call-ID: 1381be12b0034e91a76cec636472d620
CSeq: 11686 BYE
Content-Length: 0

02/13/2019 2:49:49 PM - SendMsg from <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c to "Soporte"<sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7
02/13/2019 2:49:48 PM - Default best-route IP is determined as 192.168.1.247
02/13/2019 2:49:45 PM - L:5.1[Extn:1104] got Confirmed Recv Req ACK from 192.168.1.104:50733 tid=Pjacef76cb47b6400ca588dc08a8b3f12d Call-ID=1381be12b0034e91a76cec636472d620:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.104:50733;rport=50733;branch=z9hG4bKPjacef76cb47b6400ca588dc08a8b3f12d
Max-Forwards: 70
To: <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c
From: "Soporte" <sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7
Call-ID: 1381be12b0034e91a76cec636472d620
CSeq: 11685 ACK
Content-Length: 0

02/13/2019 2:49:45 PM - ConnCfmd from "Soporte"<sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7 to <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c
02/13/2019 2:49:45 PM - L:6.1[Line:10000<<5600380] got Confirmed Recv Req ACK from 172.22.196.206:5060 tid=c95500052b089952 Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 172.22.196.206:5060;branch=z9hG4bK-524287-1---c95500052b089952;rport=5060
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 1 ACK
User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)
Content-Length: 0

02/13/2019 2:49:45 PM - ConnCfmd from "5600380"<sip:[email protected]:5060>;tag=2721d65b to <sip:[email protected]:5060>;tag=0e5dd464
02/13/2019 2:49:45 PM - [CM503007]: Call(C:5): Line:10000>>45618805 has joined, contact <sip:[email protected]:5060>
02/13/2019 2:49:45 PM - [CM503007]: Call(C:5): Extn:1104 has joined, contact <sip:[email protected]:50733>
02/13/2019 2:49:45 PM - ~Target=VoIPline:45618805@(Ln.10000@Generic SIP Trunk)
02/13/2019 2:49:45 PM - L:5.1[Extn:1104] got Connected.UAS Send 200/INVITE from 0.0.0.0:0 tid=Pj0802ccc56ffa4fe4975edce34b6edd2b Call-ID=1381be12b0034e91a76cec636472d620:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 192.168.1.104:53859;rport=53859;branch=z9hG4bKPj0802ccc56ffa4fe4975edce34b6edd2b;alias
Require: timer
Contact: <sip:[email protected]:5060>
To: <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c
From: "Soporte"<sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7
Call-ID: 1381be12b0034e91a76cec636472d620
CSeq: 11685 INVITE
Session-Expires: 1800;refresher=uac
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)
Content-Length: 393

v=0
o=3cxPS 18016827078606848 26847868719464449 IN IP4 192.168.1.247
s=3cxPS Audio call
c=IN IP4 192.168.1.247
t=0 0
m=audio 7020 RTP/AVP 3 18 0 8 9 96
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:96 telephone-event/8000
a=fmtp:96 0-15
a=sendrecv
m=video 0 RTP/AVP 31
c=IN IP4 127.0.0.1
02/13/2019 2:49:45 PM - Connected(UAS) from "Soporte"<sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7 to <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c
02/13/2019 2:49:45 PM - L:5.1[Extn:1104] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=Pj0802ccc56ffa4fe4975edce34b6edd2b Call-ID=1381be12b0034e91a76cec636472d620:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 192.168.1.104:53859;rport=53859;branch=z9hG4bKPj0802ccc56ffa4fe4975edce34b6edd2b;alias
Require: timer
Contact: <sip:[email protected]:5060>
To: <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c
From: "Soporte"<sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7
Call-ID: 1381be12b0034e91a76cec636472d620
CSeq: 11685 INVITE
Session-Expires: 1800;refresher=uac
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
Content-Length: 393

v=0
o=3cxPS 18016827078606848 26847868719464449 IN IP4 192.168.1.247
s=3cxPS Audio call
c=IN IP4 192.168.1.247
t=0 0
m=audio 7020 RTP/AVP 3 18 0 8 9 96
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:96 telephone-event/8000
a=fmtp:96 0-15
a=sendrecv
m=video 0 RTP/AVP 31
c=IN IP4 127.0.0.1
02/13/2019 2:49:45 PM - SendMsg from <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c to "Soporte"<sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7
02/13/2019 2:49:45 PM - Outbound CID reformat rule for DN:10000 is disabled (<Rules />)
02/13/2019 2:49:45 PM - ~Route=Dev:sip:[email protected]:5060
02/13/2019 2:49:45 PM - L:5.2[Line:10000>>45618805] has joined to L:5.1[Extn:1104]
02/13/2019 2:49:45 PM - L:5.2[Line:10000>>45618805] got Connected.UAC Recv 200/INVITE from 172.22.196.206:5060 tid=41fed77eb574734a Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.22.196.206:5060;branch=z9hG4bK-524287-1---41fed77eb574734a;rport=5060
Require: timer
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 1 INVITE
Session-Expires: 1800;refresher=uac
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)
Content-Length: 291

v=0
o=3cxPS 5978623030853632 11568624066101249 IN IP4 172.22.196.206
s=3cxPS Audio call
c=IN IP4 172.22.196.206
t=0 0
m=audio 7026 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=sendrecv
02/13/2019 2:49:45 PM - Connected(UAC) from <sip:[email protected]:5060>;tag=0e5dd464 to "5600380"<sip:[email protected]:5060>;tag=2721d65b
02/13/2019 2:49:45 PM - Remote SDP is set for leg L:5.2[Line:10000>>45618805]
02/13/2019 2:49:45 PM - Answer SDP arrived on Leg L:5.2[Line:10000>>45618805];
OnAnswer Recv 200/INVITE from 172.22.196.206:5060 tid=41fed77eb574734a Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.22.196.206:5060;branch=z9hG4bK-524287-1---41fed77eb574734a;rport=5060
Require: timer
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 1 INVITE
Session-Expires: 1800;refresher=uac
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)
Content-Length: 291

v=0
o=3cxPS 5978623030853632 11568624066101249 IN IP4 172.22.196.206
s=3cxPS Audio call
c=IN IP4 172.22.196.206
t=0 0
m=audio 7026 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=sendrecv
02/13/2019 2:49:45 PM - L:5.2[Line:10000>>45618805] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=c95500052b089952 Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---c95500052b089952;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 1 ACK
Content-Length: 0

02/13/2019 2:49:45 PM - SendMsg from "5600380"<sip:[email protected]:5060>;tag=2721d65b to <sip:[email protected]:5060>;tag=0e5dd464
02/13/2019 2:49:45 PM - L:5.1[Extn:1104] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=Pj0802ccc56ffa4fe4975edce34b6edd2b Call-ID=1381be12b0034e91a76cec636472d620:
SIP/2.0 180 Ringing
Via: SIP/2.0/TCP 192.168.1.104:53859;rport=53859;branch=z9hG4bKPj0802ccc56ffa4fe4975edce34b6edd2b;alias
Contact: <sip:[email protected]:5060>
To: <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c
From: "Soporte"<sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7
Call-ID: 1381be12b0034e91a76cec636472d620
CSeq: 11685 INVITE
Content-Length: 0

02/13/2019 2:49:45 PM - SendMsg from <sip:[email protected];tag3cx=5bfe040bed9f4bd7a7a54b7f1764ff99>;tag=d581e70c to "Soporte"<sip:[email protected]>;tag=56c1c1106b874b6381a72dcf7794c9b7
02/13/2019 2:49:45 PM - L:5.2[Line:10000>>45618805] got Provisional Recv 180/INVITE from 172.22.196.206:5060 tid=41fed77eb574734a Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 172.22.196.206:5060;branch=z9hG4bK-524287-1---41fed77eb574734a;rport=5060
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 1 INVITE
User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)
Content-Length: 0

02/13/2019 2:49:45 PM - Provisional(180) from <sip:[email protected]:5060>;tag=0e5dd464 to "5600380"<sip:[email protected]:5060>;tag=2721d65b
02/13/2019 2:49:45 PM - [CM505003]: Provider:[Generic SIP Trunk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 15.5.15502.6 (15502)] PBX contact: [sip:[email protected]:5060]
02/13/2019 2:49:45 PM - [CM503002]: Call(C:5): Alerting Line:10000>>45618805 by contact <sip:[email protected]:5060>
02/13/2019 2:49:45 PM - Answer from <sip:[email protected]:5060>;tag=0e5dd464 to "5600380"<sip:[email protected]:5060>;tag=2721d65b
02/13/2019 2:49:45 PM - [CM503007]: Call(C:6): VMail:9999 has joined, contact <sip:[email protected]:5483>
02/13/2019 2:49:45 PM - [CM503007]: Call(C:6): Line:10000<<5600380 has joined, contact <sip:[email protected]:5060>
02/13/2019 2:49:45 PM - ~Target=Ext:Ext.9999
02/13/2019 2:49:45 PM - L:6.1[Line:10000<<5600380] got Connected.UAS Send 200/INVITE from 0.0.0.0:0 tid=41fed77eb574734a Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.22.196.206:5060;branch=z9hG4bK-524287-1---41fed77eb574734a;rport=5060
Require: timer
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 1 INVITE
Session-Expires: 1800;refresher=uac
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)
Content-Length: 291

v=0
o=3cxPS 5978623030853632 11568624066101249 IN IP4 172.22.196.206
s=3cxPS Audio call
c=IN IP4 172.22.196.206
t=0 0
m=audio 7026 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=sendrecv
02/13/2019 2:49:45 PM - Connected(UAS) from "5600380"<sip:[email protected]:5060>;tag=2721d65b to <sip:[email protected]:5060>;tag=0e5dd464
02/13/2019 2:49:45 PM - L:6.1[Line:10000<<5600380] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=41fed77eb574734a Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.22.196.206:5060;branch=z9hG4bK-524287-1---41fed77eb574734a;rport=5060
Require: timer
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 1 INVITE
Session-Expires: 1800;refresher=uac
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
Content-Length: 291

v=0
o=3cxPS 5978623030853632 11568624066101249 IN IP4 172.22.196.206
s=3cxPS Audio call
c=IN IP4 172.22.196.206
t=0 0
m=audio 7026 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=sendrecv
02/13/2019 2:49:45 PM - SendMsg from <sip:[email protected]:5060>;tag=0e5dd464 to "5600380"<sip:[email protected]:5060>;tag=2721d65b
02/13/2019 2:49:45 PM - ~Route=Dev:sip:[email protected]:5483;rinstance=4271206bec3d1149
02/13/2019 2:49:45 PM - L:6.2[VMail:9999] has joined to L:6.1[Line:10000<<5600380]
02/13/2019 2:49:45 PM - L:6.2[VMail:9999] got Connected.UAC Recv 200/INVITE from 127.0.0.1:5483 tid=020ee1011101d71f Call-ID=_DVRak-btczGYotUKrvoAg..:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-524287-1---020ee1011101d71f;rport=5060
Contact: <sip:[email protected]:5483;rinstance=4271206bec3d1149>
To: <sip:[email protected]:5060>;tag=bb4d9c78
From: "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
Call-ID: _DVRak-btczGYotUKrvoAg..
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CX Voice Mail Menu
Content-Length: 418

v=0
o=3cxVCE 18446744072699700490 18446744072681772788 IN IP4 127.0.0.1
s=3cxVCE Audio Call
c=IN IP4 127.0.0.1
t=0 0
m=audio 12004 RTP/AVP 0 8 9 3 18 112 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:112 opus/48000/2
a=fmtp:112 maxplaybackrate=16000;sprop-maxcapturerate=16000
a=rtpmap:101 telephone-event/8000
02/13/2019 2:49:45 PM - Connected(UAC) from <sip:[email protected]:5060>;tag=bb4d9c78 to "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
02/13/2019 2:49:45 PM - Remote SDP is set for leg L:6.2[VMail:9999]
02/13/2019 2:49:45 PM - Answer SDP arrived on Leg L:6.2[VMail:9999];
OnAnswer Recv 200/INVITE from 127.0.0.1:5483 tid=020ee1011101d71f Call-ID=_DVRak-btczGYotUKrvoAg..:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-524287-1---020ee1011101d71f;rport=5060
Contact: <sip:[email protected]:5483;rinstance=4271206bec3d1149>
To: <sip:[email protected]:5060>;tag=bb4d9c78
From: "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
Call-ID: _DVRak-btczGYotUKrvoAg..
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CX Voice Mail Menu
Content-Length: 418

v=0
o=3cxVCE 18446744072699700490 18446744072681772788 IN IP4 127.0.0.1
s=3cxVCE Audio Call
c=IN IP4 127.0.0.1
t=0 0
m=audio 12004 RTP/AVP 0 8 9 3 18 112 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:112 opus/48000/2
a=fmtp:112 maxplaybackrate=16000;sprop-maxcapturerate=16000
a=rtpmap:101 telephone-event/8000
02/13/2019 2:49:45 PM - L:6.2[VMail:9999] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=7b65f84e84e87f55 Call-ID=_DVRak-btczGYotUKrvoAg..:
ACK sip:[email protected]:5483;rinstance=4271206bec3d1149 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---7b65f84e84e87f55;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=bb4d9c78
From: "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
Call-ID: _DVRak-btczGYotUKrvoAg..
CSeq: 1 ACK
Content-Length: 0

02/13/2019 2:49:45 PM - SendMsg from "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62 to <sip:[email protected]:5060>;tag=bb4d9c78
02/13/2019 2:49:45 PM - L:6.1[Line:10000<<5600380] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=41fed77eb574734a Call-ID=h_RwfXukE9X4A_WAPoNKWg..:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 172.22.196.206:5060;branch=z9hG4bK-524287-1---41fed77eb574734a;rport=5060
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=0e5dd464
From: "5600380"<sip:[email protected]:5060>;tag=2721d65b
Call-ID: h_RwfXukE9X4A_WAPoNKWg..
CSeq: 1 INVITE
Content-Length: 0

02/13/2019 2:49:45 PM - SendMsg from <sip:[email protected]:5060>;tag=0e5dd464 to "5600380"<sip:[email protected]:5060>;tag=2721d65b
02/13/2019 2:49:45 PM - L:6.2[VMail:9999] got Provisional Recv 180/INVITE from 127.0.0.1:5483 tid=020ee1011101d71f Call-ID=_DVRak-btczGYotUKrvoAg..:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-524287-1---020ee1011101d71f;rport=5060
Contact: <sip:[email protected]:5483;rinstance=4271206bec3d1149>
To: <sip:[email protected]:5060>;tag=bb4d9c78
From: "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
Call-ID: _DVRak-btczGYotUKrvoAg..
CSeq: 1 INVITE
User-Agent: 3CX Voice Mail Menu
Content-Length: 0

02/13/2019 2:49:45 PM - Provisional(180) from <sip:[email protected]:5060>;tag=bb4d9c78 to "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
02/13/2019 2:49:45 PM - [CM505001]: Endpoint VMail:9999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
02/13/2019 2:49:45 PM - [CM503002]: Call(C:6): Alerting VMail:9999 by contact <sip:[email protected]:5483>
02/13/2019 2:49:45 PM - Answer from <sip:[email protected]:5060>;tag=bb4d9c78 to "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
02/13/2019 2:49:44 PM - [CM503025]: Call(C:6): Calling T:VMail:9999@[Dev:sip:[email protected]:5483;rinstance=4271206bec3d1149] for L:6.1[Line:10000<<5600380]
02/13/2019 2:49:44 PM - Route to L:6.2[VMail:9999] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=51938154904b1f17 Call-ID=_DVRak-btczGYotUKrvoAg..:
INVITE sip:[email protected]:5483;rinstance=4271206bec3d1149 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---51938154904b1f17;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "5600380"<sip:[email protected]:5060;nf=e>;tag=65068a62
Call-ID: _DVRak-btczGYotUKrvoAg..
CSeq: 1 INVITE
Alert-Info: <http://www.notused.invalidtld>;info=external
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
Content-Length: 421

v=0
o=3cxPS 30344940244434944 34730748263006209 IN IP4 127.0.0.1
s=3cxPS Audio call
c=IN IP4 127.0.0.1
t=0 0
m=audio 7028 RTP/AVP 0 8 9 3 18 112 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:112 opus/48000/2
a=fmtp:112 maxplaybackrate=16000;sprop-maxcapturerate=16000
a=rtpmap:101 telephone-event/8000
a=sendrecv
02/13/2019 2:49:44 PM - Outbound URI is used: sip:[email protected]:5483;rinstance=4271206bec3d1149
02/13/2019 2:49:44 PM - SLA is globally disabled
02/13/2019 2:49:44 PM - Added leg L:6.2[VMail:9999]
02/13/2019 2:49:44 PM - [Flow] Call(C:6): making call from L:6.1[Line:10000<<5600380] to T:VMail:9999@[Dev:sip:[email protected]:5483;rinstance=4271206bec3d1149]
02/13/2019 2:49:44 PM - [CM503005]: Call(C:6): Forwarding: T:VMail:9999@[Dev:sip:[email protected]:5483;rinstance=4271206bec3d1149]
02/13/2019 2:49:44 PM - [Flow] L:6.1[Line:10000<<5600380]: Build targets for VMail:9999
02/13/2019 2:49:44 PM - [Flow] Endpoint VMail:9999 has no forwarding rule on reason 'All calls'
02/13/2019 2:49:44 PM - L:6.1[Line:10000<<5600380] forwards call from Extn:1104 to VMail:9999 based on rule Fwd[Available/Busy]
02/13/2019 2:49:44 PM - [Flow] Target endpoint for 1104 is VMail:9999
02/13/2019 2:49:44 PM - [Flow] Building VoiceMail target of endpoint 1104 from "5600380" <sip:[email protected]:5060>
02/13/2019 2:49:44 PM - [Flow] No office hours set, office hours assumed
02/13/2019 2:49:44 PM - [Flow] Current call diversion path:[]
02/13/2019 2:49:44 PM - L:6.1[Line:10000<<5600380] failed to reach Extn:1104, reason Busy
02/13/2019 2:49:44 PM - RerouteReq
02/13/2019 2:49:44 PM - Leg L:6.1[Line:10000<<5600380]: Refreshing OutCID from endpoint Extn:1104 = []
02/13/2019 2:49:44 PM - [CM503016]: Call(C:6): Attempt to reach <sip:[email protected]:5060> from Line:10000<<5600380 has failed. Reason: Busy
02/13/2019 2:49:44 PM - [CM503015]: Call(C:6): Destination [<sip:[email protected]:5060>] is busy
02/13/2019 2:49:44 PM - [Flow] Endpoint Extn:1104 has no forwarding rule on reason 'All calls'
 
Hola @JUAN PABLO GOMEZ esto es un problema muy puntual donde se necesita revisar los registros y configuración de la central.

Para revisar con detalle y determinar donde está el problema es necesario el informe de soporte en modo detallado en conjunto con uma captura de paquetes de la llamada.

Esa información me la debes suministrar por medio de un ticket de soporte que puedes generar desde tu portal de usuario o partner.

Un saludo!
 
alejandro3cx dijo:
Hola @JUAN PABLO GOMEZ esto es un problema muy puntual donde se necesita revisar los registros y configuración de la central.

Para revisar con detalle y determinar donde está el problema es necesario el informe de soporte en modo detallado en conjunto con uma captura de paquetes de la llamada.

Esa información me la debes suministrar por medio de un ticket de soporte que puedes generar desde tu portal de usuario o partner.

Un saludo!
Click to expand...


Gracias por tu respuesta.

Cuando me dices que el informe de soporte en modo detallado te refieres al Activity Log en modo verbose ?

Y la captura de paquetes la realizo en esa misma pantalla en la opción Capture ?
 
Realmente la información que me tienes que enviar en el ticket informando los números involucrados en la llamada es la siguiente:

Informe de soporte y captura de paquetes.

  1. Vaya al Tablero de Control -> Registro de actividad -> Ajustes, establezca el nivel de registro en "Detallado" (Verbose).
  2. Asegúrese de que no hay llamadas ni acciones programadas en curso. Vaya al Tablero de Control -> Servicios -> Reinicie el servicio 3CX PhoneSystem Database Server el cual reiniciará los demás servicios.
  3. Vaya al Tablero de Control -> Registro de Actividad -> seleccione "Todas las Interfaces" en el menú desplegable y haga clic en "Capturar".
  4. Replique el problema y, a continuación, haga clic en "Detener" desde la ventana emergente.
  5. Aún en en la ventana emergente, haga clic para Generar información de soporte o vaya al menú superior -> Soporte -> "Generar Información de Soporte".
  6. Un correo electrónico con un enlace para descargar el paquete de soporte se envía a la dirección de correo electrónico del administrador configurado. Descargue ese archivo y adjúntelo al ticket.
  7. Puede cargar directamente al portal de soporte si el tamaño es inferior a 20 MB o utilizar una cuenta de Dropbox / Onedrive propia.
Infórmenos sobre los números involucrados en la reproducción del problema (Desde, hacia y hora exacta de la llamada que tuvo el problema).
 
Hola Juan,

Dejanos saber si pudiste crear el ticket y enviar la informacion. En caso de que no puedas no debes preocuparte porque se te enviaran las instrucciones nuevamente desde el ticket y alli se te estara orientando para que puedas enviar el support info file (incluye capture d e wireshark) y encontrar que esta pasando.
 
Hola. Aun no he montado el ticket, pues en las limitaciones de soporte indican que no cubre configuración del servidor y aparentemente ese es el problema. Adicionalmente voy a comenzar a hacer pruebas con freepbx.

Realmente estoy verificando con cual producto me quedo, Tenía la esperanza de que fuera mas sencillo con 3cx, realmente me gustó bastante, pero no he podido encontrar información acerca del enrutamiento requerido para que funcione.
 
Hola Juan,

1. Con el ticket te podemos ayudar a ver que es lo que esta pasando y decirte que debes arreglar en la PBX para que quede funcionando.
2. Con 3CX es realmente sencillo, solo tienes que dar clicks.
3. Puedes encontrar informacion de como configurar troncales SIP y reglas de entrada y de salida en nuestra academia 3CX:
https://www.3cx.es/academia3cx/

Para sip trunks aqui: https://www.3cx.es/academia3cx/videos/basico/configurar-proveedores-voip/

4. En general es muy sencillo lo que tienes que hacer:
a. Creas la troncal SIP y miras que este regitrada
b. En caso de que quieras llamar a numeros 3XXXXXXXXX creas una regla de salida con los siguientes datos:
-Llamadas a números que comienzan con prefijo: 3
-Llamadas a Números con una longitud de: 12
-Ruta 1: La troncal sip que creaste en el punto a

5. Eso es todo! Ahora marcas por ejemplo el numero: 3204561252

6. Ya deberia funcionar!
 
Hola Juan, quedo atento al ticket de soporte para que envíes el informe de soporte y captura.

De esa manera será posible revisar que está sucediendo en tu configuración.

Un saludo!
 
Status
Cerrado para nuevas respuestas.

Empezando – Admin

Estadísticas del Foro

Temas
44.441
Mensajes
232.812
Miembros
78.339
Último miembro
neil.marsura
3CX Logo Footer Copyright © Mapa del sitio Privacidad
Arriba Pie