No aparecen las extensiones

[fernancossio]

Buenos días!

tengo la versión 16.0.9 de la pbx, desde ayer estoy ingresando en la consola y simplemente no aparecen las extensiones, el el softphone y los teléfonos funcionan sin problemas.
he probado en todos los navegadores y están igual.

 

[Alejandro_3CX]

Hola reinicia el servicio 3CX Database Server, en seguida asegúrate de que todos los servicios estén en ejecución.

Borra el caché del navegador y utiliza directamente Chrome como navegador predeterminado.

 

[fernancossio]

gracias!! @alejandro3cx

 

[Alejandro_3CX]

de nada

 

[fernancossio]

@alejandro3cx salí y volví a ingresar y volvió a lo mismo....

 

[Alejandro_3CX]

donde tenés instalada la central? está sobre windows o linux? usas alguna virtualización como hyper-v, vmware?

Cual es el estado de los servicios?

 

[fernancossio]

la tengo en win 10

 

[Alejandro_3CX]

Puedes enviar una captura de pantalla del Panel de control\Todos los elementos de Panel de control\Programas y características

Además de la salida del comando tasklist

 

[fernancossio]

Nombre de imagen PID Nombre de sesión Núm. de ses Uso de memor
========================= ======== ================ =========== ============
System Idle Process 0 Services 0 8 KB
System 4 Services 0 136 KB
Registry 100 Services 0 17.600 KB
smss.exe 368 Services 0 1.104 KB
csrss.exe 528 Services 0 5.188 KB
wininit.exe 600 Services 0 6.396 KB
csrss.exe 608 Console 1 4.688 KB
services.exe 672 Services 0 10.652 KB
lsass.exe 680 Services 0 15.604 KB
winlogon.exe 740 Console 1 8.816 KB
svchost.exe 884 Services 0 26.872 KB
fontdrvhost.exe 912 Console 1 2.756 KB
fontdrvhost.exe 920 Services 0 2.908 KB
svchost.exe 1004 Services 0 12.908 KB
svchost.exe 464 Services 0 11.260 KB
LogonUI.exe 820 Console 1 53.624 KB
dwm.exe 508 Console 1 34.396 KB
svchost.exe 1040 Services 0 70.228 KB
svchost.exe 1064 Services 0 9.560 KB
svchost.exe 1072 Services 0 4.892 KB
svchost.exe 1156 Services 0 11.652 KB
svchost.exe 1296 Services 0 16.448 KB
svchost.exe 1388 Services 0 53.724 KB
svchost.exe 1396 Services 0 5.580 KB
svchost.exe 1412 Services 0 7.672 KB
svchost.exe 1420 Services 0 13.728 KB
svchost.exe 1428 Services 0 8.256 KB
WUDFHost.exe 1496 Services 0 7.600 KB
svchost.exe 1576 Services 0 8.180 KB
Memory Compression 1648 Services 0 27.796 KB
svchost.exe 1684 Services 0 8.008 KB
svchost.exe 1692 Services 0 7.088 KB
svchost.exe 1700 Services 0 6.828 KB
svchost.exe 1776 Services 0 6.496 KB
svchost.exe 1800 Services 0 5.788 KB
svchost.exe 1856 Services 0 15.536 KB
svchost.exe 1988 Services 0 10.928 KB
svchost.exe 1176 Services 0 17.272 KB
svchost.exe 1492 Services 0 8.888 KB
svchost.exe 2152 Services 0 7.748 KB
svchost.exe 2160 Services 0 8.792 KB
svchost.exe 2168 Services 0 5.984 KB
svchost.exe 2228 Services 0 12.460 KB
svchost.exe 2312 Services 0 7.408 KB
svchost.exe 2444 Services 0 8.772 KB
spoolsv.exe 2456 Services 0 21.768 KB
svchost.exe 2540 Services 0 9.576 KB
svchost.exe 2580 Services 0 7.716 KB
svchost.exe 2636 Services 0 8.332 KB
svchost.exe 2744 Services 0 17.956 KB
svchost.exe 2952 Services 0 7.172 KB
svchost.exe 3032 Services 0 7.004 KB
svchost.exe 2600 Services 0 15.752 KB
pg_ctl.exe 3228 Services 0 5.316 KB
CloudServicesWatcher.exe 3236 Services 0 57.456 KB
3CXTunnel.exe 3244 Services 0 10.980 KB
3CXMediaServer.exe 3252 Services 0 11.564 KB
svchost.exe 3276 Services 0 33.504 KB
svchost.exe 3288 Services 0 13.448 KB
svchost.exe 3368 Services 0 24.196 KB
svchost.exe 3388 Services 0 17.048 KB
svchost.exe 3396 Services 0 19.928 KB
svchost.exe 3404 Services 0 6.304 KB
svchost.exe 3412 Services 0 5.368 KB
MsMpEng.exe 3468 Services 0 143.552 KB
svchost.exe 3592 Services 0 5.136 KB
TeamViewer_Service.exe 3616 Services 0 24.352 KB
svchost.exe 3760 Services 0 8.560 KB
svchost.exe 3816 Services 0 11.140 KB
svchost.exe 3996 Services 0 10.476 KB
postgres.exe 4168 Services 0 9.464 KB
3CXSLDBServ.exe 4176 Services 0 15.064 KB
conhost.exe 4208 Services 0 11.004 KB
postgres.exe 4596 Services 0 9.248 KB
postgres.exe 4604 Services 0 7.560 KB
postgres.exe 4612 Services 0 6.784 KB
postgres.exe 4636 Services 0 7.520 KB
postgres.exe 4644 Services 0 6.704 KB
svchost.exe 4772 Services 0 7.320 KB
postgres.exe 4808 Services 0 10.004 KB
postgres.exe 4972 Services 0 13.764 KB
svchost.exe 5052 Services 0 11.544 KB
postgres.exe 3932 Services 0 16.620 KB
WmiPrvSE.exe 5100 Services 0 14.348 KB
3CXAudioProvider.exe 3040 Services 0 8.128 KB
3cxSystemService.exe 3148 Services 0 102.900 KB
3CXManagementConsole.exe 4552 Services 0 200.588 KB
3CXPhoneSystem.exe 3044 Services 0 26.368 KB
3CXIVR.exe 5260 Services 0 180.924 KB
3CXCallFlow.exe 5268 Services 0 92.300 KB
TcxQMsrv.exe 5276 Services 0 54.132 KB
postgres.exe 5520 Services 0 13.312 KB
NisSrv.exe 4012 Services 0 10.908 KB
postgres.exe 4736 Services 0 15.984 KB
svchost.exe 5704 Services 0 8.644 KB
csrss.exe 5984 RDP-Tcp#1 2 6.252 KB
winlogon.exe 4288 RDP-Tcp#1 2 10.512 KB
fontdrvhost.exe 4220 RDP-Tcp#1 2 7.736 KB
dwm.exe 5440 RDP-Tcp#1 2 71.264 KB
TeamViewer.exe 6448 RDP-Tcp#1 2 35.492 KB
rdpclip.exe 6476 RDP-Tcp#1 2 18.268 KB
svchost.exe 6524 RDP-Tcp#1 2 21.184 KB
svchost.exe 6548 RDP-Tcp#1 2 37.660 KB
sihost.exe 6616 RDP-Tcp#1 2 26.228 KB
taskhostw.exe 6648 RDP-Tcp#1 2 16.324 KB
svchost.exe 6908 Services 0 12.884 KB
svchost.exe 6944 Services 0 8.444 KB
ctfmon.exe 7056 RDP-Tcp#1 2 21.548 KB
svchost.exe 6272 Services 0 7.672 KB
svchost.exe 7016 Services 0 16.052 KB
svchost.exe 7196 Services 0 8.232 KB
rdpinput.exe 7372 RDP-Tcp#1 2 6.604 KB
TabTip.exe 7432 RDP-Tcp#1 2 17.392 KB
explorer.exe 7612 RDP-Tcp#1 2 120.792 KB
svchost.exe 7804 RDP-Tcp#1 2 21.488 KB
tv_w32.exe 7832 RDP-Tcp#1 2 9.796 KB
tv_x64.exe 7840 RDP-Tcp#1 2 9.528 KB
svchost.exe 8172 Services 0 19.136 KB
StartMenuExperienceHost.e 6700 RDP-Tcp#1 2 89.820 KB
SearchIndexer.exe 4248 Services 0 24.292 KB
RuntimeBroker.exe 2564 RDP-Tcp#1 2 25.540 KB
svchost.exe 848 Services 0 11.748 KB
SearchApp.exe 4292 RDP-Tcp#1 2 78.700 KB
LMS.exe 8452 Services 0 6.980 KB
RuntimeBroker.exe 8708 RDP-Tcp#1 2 30.156 KB
ShellExperienceHost.exe 8856 RDP-Tcp#1 2 66.340 KB
YourPhone.exe 8944 RDP-Tcp#1 2 45.496 KB
svchost.exe 8976 Services 0 13.868 KB
RuntimeBroker.exe 1304 RDP-Tcp#1 2 17.136 KB
svchost.exe 7448 Services 0 43.740 KB
svchost.exe 8008 Services 0 8.596 KB
SgrmBroker.exe 6200 Services 0 7.868 KB
svchost.exe 4588 Services 0 10.368 KB
RuntimeBroker.exe 8808 RDP-Tcp#1 2 23.480 KB
svchost.exe 9652 RDP-Tcp#1 2 11.816 KB
svchost.exe 9716 Services 0 10.532 KB
MoUsoCoreWorker.exe 9748 Services 0 35.220 KB
svchost.exe 10088 Services 0 5.960 KB
svchost.exe 10116 Services 0 9.976 KB
RuntimeBroker.exe 8796 RDP-Tcp#1 2 15.516 KB
UNS.exe 9296 Services 0 10.988 KB
nginx_svc.exe 9636 Services 0 18.324 KB
nginx.exe 1452 Services 0 9.684 KB
conhost.exe 9072 Services 0 13.352 KB
nginx.exe 9356 Services 0 13.844 KB
conhost.exe 9288 Services 0 10.340 KB
nginx.exe 9516 Services 0 13.964 KB
conhost.exe 9300 Services 0 10.340 KB
nginx.exe 3132 Services 0 14.252 KB
conhost.exe 3108 Services 0 10.344 KB
nginx.exe 6900 Services 0 13.840 KB
conhost.exe 9420 Services 0 10.356 KB
SecurityHealthService.exe 1368 Services 0 12.160 KB
svchost.exe 9436 Services 0 11.744 KB
UserOOBEBroker.exe 1568 RDP-Tcp#1 2 9.096 KB
svchost.exe 7536 RDP-Tcp#1 2 8.980 KB
SystemSettingsBroker.exe 9644 RDP-Tcp#1 2 18.744 KB
svchost.exe 4476 Services 0 20.296 KB
TextInputHost.exe 9168 RDP-Tcp#1 2 42.560 KB
dllhost.exe 9796 RDP-Tcp#1 2 12.632 KB
WUDFHost.exe 6172 Services 0 19.204 KB
svchost.exe 792 Services 0 7.520 KB
svchost.exe 9576 Services 0 7.020 KB
svchost.exe 9440 Services 0 8.264 KB
postgres.exe 6460 Services 0 12.228 KB
postgres.exe 10100 Services 0 13.140 KB
postgres.exe 68 Services 0 12.312 KB
explorer.exe 5388 RDP-Tcp#1 2 50.404 KB
postgres.exe 5568 Services 0 12.468 KB
cmd.exe 1124 RDP-Tcp#1 2 4.560 KB
conhost.exe 2436 RDP-Tcp#1 2 16.616 KB
tasklist.exe 2324 RDP-Tcp#1 2 9.168 KB

 

[Alejandro_3CX]

Podés revisar que tenés activo lo siguiente:

Panel de control\Todos los elementos de Panel de control\Programas y características




En seguida deja configurado los DNS de google como primarios



Desactiva los adaptadores de red no usados como wifi, bluetooth y una vez hecho eso revisa las actualizaciones del sistema operativo, no debe estar ninguna pendiente por instalar.

Una vez hecho eso reinicia por completo el servidor e intenta nuevamente.

 

[fernancossio]

hice la actualización a la versión de Windows 20H2, active el ASP y ya funciona.

Gracias!