3CX + Hubspot / Registrar caller id original y taggear agentes.

[jlcmux]

Hola.

En este momento tengo mi 3CX integrado con Hubspot y funciona bien, lo único que no he logrado es:

1) Cuando se registra el log de la llamada no se si pueda registrar el numero original al que llamaron y no la extensión. Si no se logra a la final podria poner el nombre del usuario que es mas diciente que la extensión.

2) Es posible editar ese log para taggear/etiquetar agentes de hubspot en el log? para que quede registro de que usuario hizo dicha llamada en el log, por ejemplo.

Hubspot permite taggear agentes en el log pero aunque ponga el nombre del agente no aparece taggeado si se hace automatico con 3cx.


Gracias.

 

[Alejandro_3CX]

Hola lo que respecta al call journaling vos podés usar las variables que se muestran en la guía nada más:

Hubspot CRM Integration - Server-side

Easily integrate your Hubspot CRM with 3CX Phone System with a few simple steps directly from within the 3CX Management Console.

www.3cx.com

• allType
  - The type of call, it can be “Inbound”, “Outbound”, “Missed”, or “Unanswered”.
• Number
  - The external contact number (the number dialed for outbound calls or the caller number for inbound calls).
• CallDirection
  - The direction of the call, either "Inbound" or "Outbound".
• Name
  - The name of the matched contact.
• EntityId
  - The ID of the matched contact.
• EntityType
  - The type of the matched contact (i.e. "Contacts").
• Agent
  - The extension number of the agent handling the call.
• AgentFirstName
  - The first name of the agent handling the call.
• AgentLastName
  - The last name of the agent handling the call.
• AgentEmail
  - The email of the agent handling the call.
• Duration
  - The duration of the call in “hh:mm:ss” format.
• DurationTimeSpan
  - The duration of the call as a TimeSpan object, which can be formatted as the user wants.
• DateTime
  - The start date & time of the call, in the local time zone, formatted using the local culture from the 3CX server.
• CallStartTimeLocal
  - The start date & time of the call, in the local time zone, as a DateTime object, which can be formatted as the user wants.
• CallStartTimeUTC
  - The start date & time of the call, in UTC time zone, as a DateTime object, which can be formatted as the user wants.
• CallEstablishedTimeLocal
  - The date & time in which the call was established, in the local time zone, as a DateTime object, which can be formatted as the user wants.
• CallEstablishedTimeUTC
  - The date & time in which the call was established, in UTC time zone, as a DateTime object, which can be formatted as the user wants.
• CallEndTimeLocal
  - The end date & time of the call, in the local time zone, as a DateTime object, which can be formatted as the user wants.
• CallEndTimeUTC
  - The end date & time of the call, in UTC time zone, as a DateTime object, which can be formatted as the user wants.
• CallStartTimeLocalMillis
  - The start date & time of the call, in the local time zone, expressed as milliseconds since epoch (aka unix time).
• CallStartTimeUTCMillis
  - The start date & time of the call, in UTC time zone, expressed as milliseconds since epoch (aka unix time).
• CallEstablishedTimeLocalMillis
  - The date & time in which the call was established, in the local time zone, expressed as milliseconds since epoch (aka unix time).
• CallEstablishedTimeUTCMillis
  - The date & time in which the call was established, in UTC time zone, expressed as milliseconds since epoch (aka unix time).
• CallEndTimeLocalMillis
  - The end date & time of the call, in the local time zone, expressed as milliseconds since epoch (aka unix time).
• CallEndTimeUTCMillis
  - The end date & time of the call, in UTC time zone, expressed as milliseconds since epoch (aka unix time).

Saludos!