Microsoft Outlook, Salesforce, SugarCRM, Microsoft Dynamics & Sage Act! get 3CX telephony enabled with 3CX CRM integration module. London, 4 July 2011 – 3CX, international telecommunications developer of Windows-based PBX software, today announced the launch of its …

We have a new build of 3CX Phone System V10 – Beta 2! This build fixes many issues and also adds some features that were missing in BETA 1, most notably Microsoft Outlook integration, Hotkey …

We are pleased to announce a new release of the 3CX Assistant for Version 9 which includes the long awaited and much requested CRM integration with Microsoft Outlook 2010. This build is available for download from …

What is the Microsoft Dynamics CRM integration? The Microsoft Dynamics CRM integration allows looking for contact information in Microsoft Dynamics CRM and launching of outbound calls from the Microsoft Dynamics web interface. The …

Configuring Outbound Rules on 3CX PhoneSystem is a very simple affair if you have a single device or service which you deliver calls with – in most cases a single rule will be enough. But the Outbound Rules in 3CX PhoneSystem allows you to create much more complex rules – allowing you to not only select backup routes which come into effect when other routes fail, but also to select a different set of routes, depending on the type of number being dialled. For the sake of this example, we will assume that our PBX: Has a Gateway connected to a 23-channel T1 circuit – best rates for local calls Has a 3CX SkypeGateway connection to reach Skype IDs directly from an extension Has a VoIP Provider account – this channel provides the best rates for international calls, but (in this example) requires the destination number to be presented in full international format, with the international prefix being “00″ Is using 3-digit extensions Has a Bridge connected to another 3CX PhoneSystem (which is also using 3-digit extensions) installed in London Emergency Number Probably the best way to handle the “911″ Emergency Number is to start with it. First we should create an outbound rule to handle such calls: Specifying a prefix which has 3 digits, and restricting the rule to numbers which are 3 digits long, effectively creates a rule for only the number in the prefix field – in this case, “911″. Next, we should also create an extension, with extension number 911, with a single forwarding rule, that forwards ALL calls to external number “911″.

A new version of 3CX Phone System is available in beta and what a version! 3CX Phone System v9 packs a punch with video support on 3CXphone, SLA functionality and the ability to provision 3CX Assistant and 3CXphone network-wide. 3CX Phone System users can now monitor remote PBX’s with 3CX Assistant and transfer calls between them. The call forwarding interface has been overhauled, and we introduced the concept of statuses to make it more intuitive for users to configure their away or out of office settings. You can download 3CX Phone System v9 build 13011  here . The 3CX Assistant (with the video capable 3CXphone) is available here . Check out the administrator manual in PDF format here

The 3CX Assistant is a useful tool that allows a user to better manage calls, and to collaborate with other users within the same group of Extensions. 3CX Assistant also includes some advanced functionality that can significantly improve a user’s experience and productivity with 3CX PhoneSystem. Built-In Incoming Calls Notification 3CX Assistant can display a popup when an incoming call is detected.

When using a virtualized operating system and 3CX Phone System, you may experience Stuttering voice quality if you have not configured your virtual environment correctly. This article explains how pm timers on the machine may affect hyper v or vmware instances in which the guest os is Windows XP or server 2003. Scenario – Hyper V installation with XP or 2003 guest operating system Problem – In these operating systems, you may encounter a situation where the IVR music files being played have jittery or bad audio. To resolve this problem: Limit your configuration to 1 virtual processor Limit the configuration to use 1 virtual processor in Hyper V Settings, Processor, and set the number of logical processors to 1. If you require 2 virtual processors You will have to modify the Boot.ini file to use the /usepmtimer switch. To do this: Log on to the computer with an account that has administrative credentials

3CX CRM Integration overview 3CX Assistant includes a CRM Integration module to allow it to integrate with Microsoft Outlook or Salesforce.com When a call arrives to your extension, you will be notified about it with a screen pop-up containing the information of the contact that is calling you. In order to do this, the CRM integration module searches in Microsoft Outlook Contact folder or Salesforce Contact and Lead tables. If the callerid matches an entry in the CRM application database, the contact’s information will be shown in the screen pop-up. If the Caller ID is not matched, you are also provided the option to save this contact as a new contact.

To uninstall any MSI installation that fails to uninstall itself for whatever reason, use the MSI Cleanup Utility: http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe This version of Windows Installer CleanUp Utility works correctly in all 32-bit and 64-bit versions of Microsoft Windows. MSI cleanup utility The following will show how to clean up Ultidev Cassini when the standalone Cassini uninstaller fails. Download the file to the root for example c:/ and execute the msi installation from there. Note: It is important that you run as Administrator. Open Services.msc and find the service Ultidev Cassini.