IMPORTANT: This guide is NOT a supported device. This guide is intended as a guideline only, and will NOT be updated. This test was performed using firmware version 01.00.02 and Bootware Version 00.91. These steps may …

Note 1: These devices have been tested for Fax and Voice using firmware ‘Smartware 5.4 Build Series 2009-11-18‘ versions available from http://upgrades.patton.com/submodelselect.asp?model=SmartNode Note 2: Support for these devices is provided by Patton. 3CX Support may provide …

ShareNos complace anunciar el primer encuentro de partners de 3CX en España el 6 de octubre durante el evento VoIP2DAY que se celebra dentro del marco de SIMO Network en Ifema (Madrid) y en colaboración …

IMPORTANT This device has been tested for Voice using firmware version of “Wed Jun 10 11:53:59 2009”. The guide and template may not work for earlier or later versions of the firmware! Configuration is a 2 step process

We are happy to announce a release candidate for 3CX Phone System v8! New additions in this release candidate are: Support for Polycom BLF Support for Polycom Side car Support for Berofix BRI and PRI Gateway cards Support for the new Cisco 5XX range of IP phones You can download RC1 here: http://www.3cx.com/downloads/3CXPhoneSystem8.exe You can download the latest 3CX Assistant (with optionally integrated CRM and 3CXPHone) here: http://www.3cx.com/downloads/3CXAssistantSetup_80.exe You can find a log of changes  here . Please post feedback here

3CX Launches Free SIP to SKYPE Gateway for 3CX Phone System users August 24, 2009 – 3CX today announced that it has released 3CX Gateway for Skype, which allows VoIP Phone System users to receive and make SKYPE ™ Calls company-wide 3CX Gateway for Skype is software based and will run on a non dedicated Windows System and on the same computer as 3CX Phone System . It is a free add-on for 3CX Phone System users, including those using the free edition . 3CX Gateway for Skype integrates Skype ™ calls seamlessly into the phone system, allowing inbound Skype ™ calls to be forwarded to call queues, ring groups, IVR , Voice applications and more. “3CX Gateway for Skype allows companies to save significantly by using Skype for outbound calls. More-over, users can redirect calls to Skype ™ numbers when out of the office and leverage Skype clients on iPhone and Windows mobile.” Said Nick Galea, 3CX CEO. “A Skype ™ account can also be published on the website so that customers can call the company free of charge

Recently we released a ‘prototype’ of a Skype Gateway – 3CX Gateway for Skype 1.0 which was based on an open source component. This allowed you to make and receive calls to Skype users. Using Skype you can allow customers to call you at no charge, and you can also leverage Skype clients on popular mobile platforms (Windows Mobile and Iphone). However, we have been busy on building our own Skype Gateway. We wanted to make it easier to install, more performant and also develop a platform on which we can easily add features in the future.

This is because the Sangoma NetBorder software is configured for the PSTN side to provide the ringing, so if it is not then you will not hear any ringing. To fix this issue we must tell Sangoma NetBorder Express to provide the ring back tone. To do this, follow the steps below. First go into the “Gateway Manager” web interface and then click on “Configuration / PSTN Config” Next go to “Call Control -> ISDN configurations” and then select your T1 configuration Next in the configuration change the “Inband Progress Tones Generation:” as shown below to “ALWAYS” Stop and start the gateway to apply the changes The “Inband Progress Tones Generation” field can have 1 of 3 values: “never” – the gateway does not generate tones “as-needed” – the gateway rings if it receives a 180 and the call is not end-to-end ISDN (information element in the incoming ISDN SETUP message) “always” – the gateway generates a ring tone when it receives a 180, regardless of the content of the ISDN SETUP message By default, the gateway uses the “as-needed” setting.

Call Progress tones are audible tones used  by the public switched telephone network (PSTN) central office or a private branch exchange (PBX) to signal calling parties the status of phone calls. VoIP Gateways must understand these Call Progress Tones in order to detect a busy tone, dial tone or hangup correctly. Unfortunately these Call Progress Tones can vary per country, and in some cases you need to configure your VoIP gateway accordingly. Many analog devices are pre-configured for use in the USA, and do not understand the call progress tones of your country. In this case you will need to configure the Call Progress Tones for your country. This web site has a database of Call Progress Tones for all Countries http://www.3amsystems.com/wireline/tone-search.htm There is also a link to the exact string that you should enter for Linksys/Sipura devices.

General Reset gateway to factory default and ensure you are running the latest firmware. Review vendor documentation and assign a IP / Subnet mask / default router or gateway / DNS entries to the device. Ensure you are documenting all this with notes and screenshots for eventual publication as an FAQ. Disable any automatic firmware upgrades to ensure the device remains on the tested firmware.