Sometimes you will want to dial a phone using a number that is NOT its extension number. The following documentation will show you how to set up an alias for an extension. For Example:  The question …

Configuring Outbound Rules on 3CX PhoneSystem is a very simple affair if you have a single device or service which you deliver calls with – in most cases a single rule will be enough. But the Outbound Rules in 3CX PhoneSystem allows you to create much more complex rules – allowing you to not only select backup routes which come into effect when other routes fail, but also to select a different set of routes, depending on the type of number being dialled. For the sake of this example, we will assume that our PBX: Has a Gateway connected to a 23-channel T1 circuit – best rates for local calls Has a 3CX SkypeGateway connection to reach Skype IDs directly from an extension Has a VoIP Provider account – this channel provides the best rates for international calls, but (in this example) requires the destination number to be presented in full international format, with the international prefix being “00″ Is using 3-digit extensions Has a Bridge connected to another 3CX PhoneSystem (which is also using 3-digit extensions) installed in London Emergency Number Probably the best way to handle the “911″ Emergency Number is to start with it. First we should create an outbound rule to handle such calls: Specifying a prefix which has 3 digits, and restricting the rule to numbers which are 3 digits long, effectively creates a rule for only the number in the prefix field – in this case, “911″. Next, we should also create an extension, with extension number 911, with a single forwarding rule, that forwards ALL calls to external number “911″.

Note 1 : This guide has been tested with version 3.0.4.

This article helps you recover from Backup and Restore Errors including some tips to make this operation quick and seamless. When a new major version is released, it is recommended to install the latest version.  Here is a procedure to do this. The option “Voice prompts and music on hold” should be enabled in the 3CX backup interface.  This will ensure that all your custom and system prompts together with voicemail intro-prompts are fully backed up and eventually restored.  As a 3CX Administrator, it would be good practice to delete any prompts that you are not using in your 3CX configuration, maybe customized prompt-sets which were downloaded but never used, some old IVR’s in the system etc

Many businesses who are adopting VoIP Software PBX Systems are always looking for a way to cut down costs. That’s where the Intel Atom N270 comes in the picture, which is  designed to deliver performance with minimal power usage. In addition many of our partners have requested the ability to put together a low cost dedicated server based on an Intel Atom.  The Intel Atom N270 can be found in many low cost servers and these can be used to create a low cost dedicated 3CX server.  In this post we take a look at such a device, the Allnet FW8888 and run some bench mark tests against it to see how it performs. Allnet FW8888 Hardware Specifications: CPU: Intel ATOM N270, 1.60 GHz Dual Core (Hyperthreading) North Bridge: Intel 82945GSE, MCH- North bridge Intel 82945GSE, MCH-North bridge South Bridge: Intel 82801GBM, ICH 7M- South bridge Intel 82801GBM, ICH-7M South bridge Expansion: 1xPCI Expansion Card RAM: 2x 1GB DDR Storage: 1x IDE 1x IDE 1x CF 1x CF 2x SATA / Raid 2x SATA / Raid 6 Gigabit LAN controllers: (Yes 6) 1x -Intel 83572EI PCIe GbE Controller miniGBIC (SFP) 3x Intel 82574L PCIe GbE Controller RJ45 2x Intel 825741 PCI GbE Controller RJ45 Housing: 19″ Rack / 1HE 19 “Rack / 1U HDD: 250GB SATA PSU: 230V / ATX / 250W Max We will be focusing on the Atom’s functionality with 3CX, but before doing that, here’s some general information on the Atom’s general performance shown in the Windows Experience Index just to give a quick view of how Windows 7 Enterprise edition rates this device.

3CX administrators need to plan ahead on how to construct their 3CX Phone System. Now it is very time consuming to create 1 extension at a time for each user, with their settings and provisioning. There is a very simple way to achieve this – creating a .csv file and importing it. You can create any number of extensions in seconds. Click here to download a sample import file in Microsoft Excel format.

The 3CX Parameters table allows advanced options to be set. We do not recommend changing these options without having been requested to do so by support. This is a list of the various additional settings available via the parameters table: Parameter Name Version Default Value Description ALLOWEXTERNALON NA ALLOWNOSDPIFBOUNDTOMS NA ALLOWSOURCEASOUTBOUND 0 When set to “1″, 3CX PhoneSystem will use source IP/port of SIP request instead of Contact field provided by SIP entity. Media Server will use source of incoming RTP traffic for destination of outgoing traffic

New 3CX Assistant for 3CX Phone System offers one-click call transfer, call parking, call divert, presence and more London, UK – 22 April 2009 – 3CX today announced the availability of 3CX Phone System for Windows 7.1, which includes 3CX Assistant, a desktop utility that drastically improves phone usability and user productivity. 3CX Assistant offers extension users an easy way to transfer, divert, launch or park calls – via “drag and drop” rather then via a cryptic phone interface. In addition 3CX Assistant offers unified communications features such as extension status (presence) of other users and Call Queue information. “3CX Assistant makes it much easier to take advantage of Phone System features” said Nick Galea, 3CX CEO. “Rather then learn cryptic phone dial codes, users can use their mouse and a familiar Windows GUI”.