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configuration

Troubleshooting CRM (Outlook, Salesforce) Integration

March 1, 2009 - 3:36 pm | 0 Comments

Microsoft Outlook Integration troubleshooting This application allows integrating 3CX Phone System with Microsoft Outlook 2003 and 2007. To do this, a Microsoft Outlook Add-in is installed and automatically configured. But your current configuration may cause that the Add-in is not actually loaded by Microsoft Outlook. Verifying Add-in state In order to verify if the Microsoft Outlook Add-in is loaded in Microsoft Outlook 2007, you need to go to Tools / Trust Center / Add-ins.

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How does 3CX Phone System decide whether a call is internal or external?

February 4, 2009 - 11:57 am | 0 Comments

When is a call internal or external? Calls are decided to be either local or external based on whether the contact IP of an inbound SIP packet is local or not. To check whether the IP is local, 3CX Phone System uses the following process: It queries all IPs assignedto the PC on which it is installed. Using the subnet masks assigned, it checks whether the IP is local ACCORDING to windows. In addition, it also checks a configuration file for a list of local subnets.

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