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assistant

New 3CX Phone System build 8.0.10824 with Update functionality

February 4, 2010 - 12:04 pm | 0 Comments

We’ ve released a new build of 3CX Phone System v8 – and it has a few big improvements. Probably the most notable is the new server update functionality, which allows you to download 3CX Phone System updates WITHOUT having to re-install the software. Once a new service pack or server update comes available, it is available for you to download. The services will be stopped and the update applied. Further improved is the 3CX Assistant update functionality

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CRM integration via the CRM Command Line API

February 2, 2010 - 5:32 am | 0 Comments

The CRM API is designed to allow customers and developers to easily integrate with CRM applications. Essentially using this API you can do the following: Launch calls from your application Get notifications about the duration of a call Get notifications about inbound calls and pop up customer records based on Caller ID The API is built in to 3CX Assistant and as such requires 3CX Assistant to be installed on the machine on which you wish to use the CRM API. Communication between 3CX Assistant and your application is done by launching an executable with various options. These are documented below. . Inbound Call notification Command line syntax that the 3CX Assistant client uses to call the CRM executable for call notification is the following: .exe /N:NotificationType [/C:CallerId] [/T:CallType] /I:CallId where .exe is the full path to your application. This path has to be configured in the 3CX Assistant by going to File / Preferences / Options and enable ‘Call CRM Executable’ specifying the path in the text box

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Integrating CRM systems with the 3CX CRM API

February 2, 2010 - 5:29 am | 0 Comments

The CRM Plug In API is designed to allow customers & developers to easily integrate with CRM applications. Using this API you can do the following: Launch calls from your application Get notifications about the duration of a call Get notifications about inbound calls and pop up customer records based on Caller ID The API requires 3CX Assistant AND the CRM integration module to be installed on the machine on which you wish to use the CRM API. The difference between the CRM Command Line API and the CRM Plug API is that the Plug In API allows you to add a module to the CRM integration software and re-use much of the functionality we have created for Salesforce and Outlook. A sample Plugin implementation is available from here . . Overview 3CX Assistant CRM integration has been designed to be extended with pluggable modules.

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3CX Phone System v8 RC3 available

October 2, 2009 - 4:16 pm | 0 Comments

This the final build of 3CX Phone System v8 which will be released early next week. Unless there are major showstoppers, this release will go ‘Gold’! Changes: FAX SERVER FIX for crash on numerous incoming faxes restore procedure for prompts Fax configuration of files form the edit templates – fax over poroviders with Nat support Myphone bug in forwarding rules not showing. Improved call assistant Speed, performance, freezing issues fixed Fixed Install bug in Voip phone dll. Italian prompt sets NEW Added VAD server components to the build Fix in call reporter and sql queries Voip providers added – G711 IE and voip voice IT Improved fax server – now tested with large number of incoming faxes Improved restore procedure for customers not running the US promptset Include ability to receive faxes from select VoIP providers that support T38 ( requires configuration, info here) Myphone bug in forwarding rules not showing

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3CX Phone System v8 Beta Available!

July 31, 2009 - 1:00 pm | 0 Comments

We are happy to announce the first beta of version 8! Here are the features we have been working on: All versions New Phones management page lists all connected IP phones and allows you to re provision or reboot all or several phones remotely. Phones management page allows you to easily launch a phone’s admin interface Ability to edit provisioning files for phones Ability to provision FXS gateways Ability to forward a voice mail to another user Ability to trigger a call back to the person who left a voice mail message Setup wizard now allows easy setup of VoIP provider Added support for Beronet Gateway cards SecureRTP – ability to encrypt voice if phone supports it. Improved performance of system. Small Business, Pro and Enterprise editions 3CX Assistant includes integrated text chat – message other extension users Improved MyPhone interface with Missed Calls, Outbound and Inbound calls Ability to black list callers New easy to use Call Forwarding Interface Company and Personal phonebook Faster click 2 dial with direct IP phone and 3CXPhone integration Ability to run the 3CX Assistant from a remote location via the tunnel Ability to proxy the MyPhone interface from a remote location via the tunnel Ability to trigger recording a call from 3CX Assistant Call Barge – in Call Redirection to a mobile / external number that allows forwarding to company voice mail if no answer or call is rejected Two additional Queue strategies: Ring All and Prioritized hunt Full CRM integration with Microsoft Outlook & Salesforce.com Network wide automatic updating of 3CX Assistant New 3CXPhone (not available in beta) integration with 3CX Assistant Improved paging performance & multi cast support Improved call reporter Known issues If the fax service looses connection to the database, the service will stop. The service then needs to be started manually.

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3CX Phone System v7.1 Delivers Personal Phone Assistant for ALL

April 22, 2009 - 11:36 am | 0 Comments

New 3CX Assistant for 3CX Phone System offers one-click call transfer, call parking, call divert, presence and more London, UK – 22 April 2009 – 3CX today announced the availability of 3CX Phone System for Windows 7.1, which includes 3CX Assistant, a desktop utility that drastically improves phone usability and user productivity. 3CX Assistant offers extension users an easy way to transfer, divert, launch or park calls – via “drag and drop” rather then via a cryptic phone interface. In addition 3CX Assistant offers unified communications features such as extension status (presence) of other users and Call Queue information. “3CX Assistant makes it much easier to take advantage of Phone System features” said Nick Galea, 3CX CEO. “Rather then learn cryptic phone dial codes, users can use their mouse and a familiar Windows GUI”.

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Outlook & Salesforce integration beta!

April 20, 2009 - 12:18 pm | 0 Comments

We are pleased to announce the beta of our revamped Outlook and Salesforce integration. This integration goes much further then the previous one. Now you can: Launch calls from Microsoft Outlook or Salesforce Receive notification of inbound calls with a popup with full contact details (no 3 rd party software required) Calls are logged as call records in Microsoft Outlook or Salesforce Missed calls are logged as well We plan to support additional CRM applications, and there is also an API available that allows you to easily create integration with other CRM apps. The API is documented here: http://wiki.3cx.com/Home/api/crm-api The integration runs as a system tray module and requires the 3CX Assistant to be installed. Therefore the installation is packaged with the 3CX Assistant

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3CX Phone System 7.1 RC1

March 10, 2009 - 2:03 pm | 0 Comments

3CX Phone System v7.1 is nearing release – we have ironed out pretty much all remaining issues and we recommend this build. Here is the change log: Added: Japanese Language files Added: Gateway for the Linksys 3102 gateway with tone sets added for various countries Added: New startup page for the Call Reporter Added: Two additional reports – Call Statistics and Agent Statistics Added: Call Assistant and Call History service to services page Added: Better ring group validation Added: Adjusted validation to allow entry of SKYPE addresses Added: Management console will logout after 10 minutes of inactivity Fixed: Transfers and Attended transfers to extensions on the same PBX or to extensions on the remote PBX through bridges and tunneled connections. Fixed: RTP port leaks in Tunnel Functionality -RTP ports were being left open on the system. Fixed: It is now possible to specify a hostname in the tunnel configuration

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Troubleshooting CRM (Outlook, Salesforce) Integration

March 1, 2009 - 3:36 pm | 0 Comments

Microsoft Outlook Integration troubleshooting This application allows integrating 3CX Phone System with Microsoft Outlook 2003 and 2007. To do this, a Microsoft Outlook Add-in is installed and automatically configured. But your current configuration may cause that the Add-in is not actually loaded by Microsoft Outlook. Verifying Add-in state In order to verify if the Microsoft Outlook Add-in is loaded in Microsoft Outlook 2007, you need to go to Tools / Trust Center / Add-ins.

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